Shipping Standards and Policies

Our orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments or deliveries to Houston Area, Alaska, Hawaii, and Canada, as outlined below.

Gas Grill Warehouse does not charge standard shipping on items totaling over USD $1,699.00 before tax or with a free shipping icon next to them on our website when shipped to US locations, except for deliveries to the Houston Area, Alaska, and Hawaii. Shipments or deliveries to the local Houston Area, Alaska, and Hawaii are not eligible for free shipping, and the customer is responsible for all duties and tariffs on shipments to those states and areas.

We use FedEx for smaller items, and larger items go FedEx freight. We reserve the right to choose which freight way carries your shipment. We do not, however, control the shipping companies (freight or FedEx). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Gas Grill Warehouse cannot be held responsible for damages that may occur during delivery or theft.

Remote or hard-to-reach areas (for example Martha’s Vineyard, etc.) may incur additional shipping fees. These additional charges may also apply to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.

It is the customer's responsibility to inform us of any problems with this type of delivery at the time of purchase. Gas Grill Warehouse is not responsible for shipping costs on merchandise not delivered due to a shipping company's inability to deliver to a particular location. Certain circumstances may include but are not limited to narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge and is not necessarily available even if the customer is willing to pay more for it.

We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer before delivery. If the product is returned because the freight company could not reach the customer, this is considered a return, and the order will be subject to our regular return policies.

Delivery to the local Houston area will not be part of the offer of free shipping for orders over USD 1699.00 unless the order will be scheduled for the dropped ship from the factory.

Shipping Outside of the Continental U.S.

All shipments to Alaska and Hawaii are sent via FedEx 2Day, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after you place your order with the additional shipping charges (before the item is shipped).

We do not ship items directly to Canada. However, we will ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to the final destination.

Delivery Inspection

Over 99% of deliveries have no external or internal damage and are signed for without a problem. For your protection, we ask that you, please inspect your packages following these guidelines:

Important! You have 48 hours to call us at +1(281)894-8878 to report any damage.

Standard Delivery:
If your shipment arrives through a typical delivery service such as USPS or FedEx, you have 48 hours to call us at +1(281)894-8878 to report the damage.

Freight Delivery:
If you authorize the freight company to leave freight without a signature Gas Grill Warehouse cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

If your order ships via freight, please follow these steps:

Inspect the packaging for external damage.

If you notice exterior damage:

• Open the box and inspect for concealed damage before signing the delivery receipt.
  If you notice external damage and the delivery driver will not allow you to inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at +1(281)894-8878. If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order, and we will still work diligently to get your order to you in good condition as quickly as possible.
• Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.

Please Note: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

If there is no visible external damage, please sign for your freight.

Please inspect your items for concealed damage after the driver has left.

Important! You have 48 hours to call us at +1(281)894-8878 to report any damage.

If you have any questions, please feel free to contact us at +1(281)894-8878 or email us at sales@gasgrillwarehouse.com.